FAQs

FAQ’s

Where is my order?
Once your order has shipped, we’ll send you a confirmation email which will have a
Royal Mail tracking number. If you have trouble or haven’t received your products
on time, you can contact our friendly delivery team at sudocrem@intervino.co.uk.
When can I expect my order?
Shipping takes approximately 5-7 business days. We’ll notify you once your order is
dispatched.
I’ve noticed a mistake! Can I change my order?
We can amend your delivery details only you just need to let us know within 2 hours
of placing your order. Please contact our friendly Customer Services Team at
sudocrem@intervino.co.uk or call 01507 602101 (our offices are open 9:00am –
5:00pm Monday to Friday).
We unfortunately cannot amend your personalisation or options.
How can I pay?
We accept all major Debit and Credit cards. You can also pay using Paypal.
Can I order items to be delivered outside the UK?
Unfortunately, we are unable to ship internationally and can only deliver within the
UK & to the Republic of Ireland.
What if my order is incorrect/damaged on delivery?
If you find an issue with your order please let our friendly Customer Services Team
know as soon as possible. You can contact them at sudocrem@intervino.co.uk or call
01507 602101. Please note you will need to provide a photograph of the issue and
having received proof of incorrect/damaged or defective products we will either
refund you or offer you a replacement.

product related query?
Our Customer Service team can help with product enquiries about Sudocrem. Please
email: general.enquiries@tevauk.com or call 0800 590 502
If your question relates to a suspected side effect relating to Sudocrem, please
contact Teva UK’s Safety team: Tel: 0207 540 7337 or Email: uk.safety@tevauk.com