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FAQs

 

  1. Where is my order?

    Once your order has shipped, we’ll send you a confirmation email.If you have trouble or haven’t received your products on time, you can contact our friendly delivery team at sudocrem@intervino.co.uk

  2. When can I expect my order?

    Shipping takes approximately 5-7 business days. We’ll notify you once your order is
    dispatched.

  3. I’ve noticed a mistake! Can I change my order?

    We can amend your delivery details only you just need to let us know within 2 hours
    of placing your order. Please contact our friendly Customer Services Team at
    sudocrem@intervino.co.uk or call 01507 602101 (our offices are open 9:00am –
    5:00pm Monday to Friday).

    We unfortunately cannot amend your personalisation or options.

  4. How can I pay?

    We accept all major Debit and Credit cards. You can also pay using Paypal.

  5. Can I order items to be delivered outside the UK?

    Unfortunately, we are unable to ship internationally and can only deliver within the
    UK & to the Republic of Ireland.

  6. What if my order is incorrect/damaged on delivery?

    If you find an issue with your order please let our friendly Customer Services Team
    know as soon as possible. You can contact them at sudocrem@intervino.co.uk or call
    01507 602101. Please note you will need to provide a photograph of the issue and
    having received proof of incorrect/damaged or defective products we will either
    refund you or offer you a replacement.


ABOUT SUDOCREM

  1. product related query?

    Our Customer Service team can help with product enquiries about Sudocrem. Please
    email: general.enquiries@tevauk.com or call 0800 590 502

    If your question relates to a suspected side effect relating to Sudocrem, please
    contact Teva UK’s Safety team: Tel: 0207 540 7337 or Email: uk.safety@tevauk.com
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