FAQs

1. Where is my order?
   
   Once your order has shipped, we’ll send you a confirmation email.If you have trouble or haven’t received your products on time, you can contact our friendly delivery team at sudocrem@intervino.co.uk
   
   
2. When can I expect my order?
   
   Shipping takes approximately 5-7 business days. We’ll notify you once your order is
   dispatched.
   
   
3. I’ve noticed a mistake! Can I change my order?
   
   We can amend your delivery details only you just need to let us know within 2 hours
   of placing your order. Please contact our friendly Customer Services Team at
   sudocrem@intervino.co.uk or call 01507 602101 (our offices are open 9:00am –
   5:00pm Monday to Friday).
   
   We unfortunately cannot amend your personalisation or options.
   
   
4. How can I pay?
   
   We accept all major Debit and Credit cards. You can also pay using Paypal.
   
   
5. Can I order items to be delivered outside the UK?
   
   Unfortunately, we are unable to ship internationally and can only deliver within the
   UK & to the Republic of Ireland.
   
   
6. What if my order is incorrect/damaged on delivery?
   
   If you find an issue with your order please let our friendly Customer Services Team
   know as soon as possible. You can contact them at sudocrem@intervino.co.uk or call
   01507 602101. Please note you will need to provide a photograph of the issue and
   having received proof of incorrect/damaged or defective products we will either
   refund you or offer you a replacement.

ABOUT SUDOCREM

1. product related query?
   
   Our Customer Service team can help with product enquiries about Sudocrem. Please
   email: general.enquiries@tevauk.com or call 0800 590 502
   
   If your question relates to a suspected side effect relating to Sudocrem, please
   contact Teva UK’s Safety team: Tel: 0207 540 7337 or Email: uk.safety@tevauk.com